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how VIDHUG works
How to create your Group Hug video in 4 easy steps.
Learn more below
Smiling Emoji
step 1
Create Your Celebration & Send Invitations

Sign-up to the VidHug app and start a new virtual hug for the special event that you're celebrating. Add a photo, set a due date, and get a link to the Group Hug invitation. Send the invitation link via email, text, or messaging app.

Step 2
Collect Video Hugs

Everyone can record a video hug using your invitation link on a smartphone, desktop, laptop, or tablet. You’ll get an email notification when new virtual Hugs are received.

step 3
Customize Your Group Hug Video

To activate all VidHug features, "unlock" your video Group Hug with a one-time payment. Then, you can drag and drop the virtual Hugs into your preferred order & trim them as required. Select colors, choose music, and add a brief message for the beginning and end. Finally, click to create your video montage.

Step 4
Share & Surprise
Someone Special!

Within minutes, you’ll receive an email that includes a link to your completed Group Hug montage. Click the link to watch the video hug and show it to your someone special.


Frequently asked questions

We strive to make VidHug as easy to use as possible. Here are the answers to some of the most common questions! 

Go ahead.
Ask us anything!

Can't find the answer you're looking for? Check out our extensive Help Center below for more. Still stuck? Get in touch with us at support@vidhug.com. We respond to your questions 7 days a week, even on holidays.👌

How long does it take to make a virtual hug?
  • Setting up your VidHug celebration: About 1 minute
  • Submitting a video hug message: 1 to 3 minutes
  • Receiving all video hugs: depends on how quickly invitees respond, ideally give them at least one day
  • Montage creation: About 2x total submitted video duration (e.g. 10-minutes of video will take about 20 minutes to become a ready-to-share virtual group hug)
How long can my virtual group hug video be?

Once unlocked, your Group Hug montage can contain as many video hugs as you need and up to 60 minutes of content. As a best practice, we find that the most entertaining individual video hugs are between 10 and 60 seconds in length. Only in exceptional cases should participants speak for longer than a few minutes.

How do I invite people to record a virtual hug?

When you create your VidHug celebration, you are given a unique recording link. You invite your friends to join your VidHug group video hug by sending them that link using any of your preferred messaging platforms (e-mail, SMS, Facebook, etc.). Spread the word in whatever way works best for you!

How do invitees record their video hugs?

When your invited contributors click on the link that you send to them, they'll reach your video hug recording page. There, they'll see a description of your VidHug celebration (including a photo if you've uploaded one). They can then click to either record a video using a webcam or mobile phone, or submit a previously recorded video, on the same page. Hug video contributors don't need to register or install an app. The process is fun and takes just a few moments!

Who gets to see the virtual hug videos? Are they public?

Both the individual video "hugs" and the final group hug montage are private by default. When it comes to sharing, you are in total control.

During the video collection process, you may choose to make your favorite recorded hug videos visible on the recording page as inspiration to others. When the final virtual hug montage is ready, you are given a unique viewing link to share with the intended recipient and, at your discretion, with others who are interested in watching.

If you're interested in sharing your final virtual hug montage publicly, we are always looking for additional content for our website and social media channels. To share your content with VidHug, please Contact Us.

Can I download my VidHug?

Yes, if you've created and unlocked (paid for) a VidHug virtual group hug, you may download it as an MP4 video file. It is also shareable with your unique virtual hug link. Individual submitted video hugs can also be watched online or downloaded.

What is the difference between the free preview and paid VidHug?

The free version of VidHug is for you to preview the service in the "try before you buy" spirit. Each virtual Group Hug starts for free, in preview mode, and can be unlocked at any time with payment via credit card (processed securely by Stripe).

For contributors who are recording video hugs, there is no difference between a free and unlocked VidHug. They can record as many video messages as they wish.

In preview mode, while you will be shown thumbnail images of all recorded videos, you will only be able to view the first 3 videos. You'll also be able to create a montage,  with only the first 3 videos. You can watch the preview virtual hug montage online, but you won't be able to download it. When you unlock your VidHug, the 3-video limit is removed and download is added.

Is payment one-time or a subscription?

Paying for a VidHug virtual hug is like buying a greeting card. You purchase a VidHug group video for each special occasion or celebration. Each payment is a one time fee, non-recurring/not a subscription. If you use VidHug often and would be interested in a subscription, let us know.